Procedural Fairness, Public Service Motives, and Employee Work Outcomes: Evidence from Pakistani Public Service Organizations

Date

2017-07-05

ORCID

Journal Title

Journal ISSN

Volume Title

Publisher

Sage Publications Inc.

item.page.doi

Abstract

Studies in public administration hypothesize the direct effect of public service motivation (PSM) on employee attitudes and behavior. We examine the relationship between public employees’ perceptions of procedural fairness on job satisfaction and organizational commitment, and propose the moderating effect of PSM dimensions on the aforementioned relationships. Using a sample of 232 respondents drawn from multiple public service organizations, our findings indicate a positive relationship between procedural fairness perceptions and employee work outcomes (job satisfaction and organizational commitment). PSM dimensions of attraction to policy making (rational motive) and public interest (normative motive) moderate the relationship between procedural fairness and employee outcomes. However, their effect was significant only for individuals who experienced low levels of these motivations. The moderating effect of compassion (affective motive) was significant for individuals possessing high level of compassion. The implications and future research directions are discussed. © The Author(s) 2017.

Description

Due to copyright restrictions and/or publisher's policy full text access from Treasures at UT Dallas is limited to current UTD affiliates (use the provided Link to Article).
An EPUB version of this article is available on the publisher’s website. Use the DOI link below.

Keywords

Job satisfaction, Organizational commitment, Fairness, Civil service

item.page.sponsorship

Rights

Open Access EPUB copy available., ©2017 The Authors

Citation